gy99 Terms & Conditions
Please read these terms carefully before using gy99. By accessing or placing any bet on our platform, you confirm that you have read, understood, and agreed to be bound by the following terms.
Last Updated: January 2026
1. Introduction
Welcome to gy99, Bangladesh's trusted online gaming and sports betting platform. These Terms & Conditions govern the relationship between gy99 ("we", "us", "our", or "the Platform") and each registered user ("you" or "the Player") who accesses or uses any service made available through gy99.ws. These terms apply to all games, promotions, payment transactions, bonuses, and support interactions conducted through our platform.
By creating an account and using any part of the gy99 platform — including cricket betting, live casino, slot games, crash games, and all other features — you agree that these Terms & Conditions form a legally binding agreement. If you do not accept any part of these terms, you must immediately discontinue use of the platform. gy99 reserves the right to update these terms at any time, and continued use of the platform following any amendment constitutes your acceptance of the revised terms.
Clear Rules
Transparent terms written in plain language so every player knows exactly where they stand.
Secure Platform
SSL encryption and strict data protection protocols protect every account and transaction.
Fair Play
All games operate using certified RNG systems ensuring impartial outcomes for every player.
Player Protection
Responsible gaming tools including deposit limits and self-exclusion are available to all players.
Local Payments
Instant deposits and withdrawals via bKash, Nagad, Rocket, and major Bangladesh banks.
21+ Policy
Strictly for adults aged 21 and above. Age verification is required for all new accounts.
2. Eligibility
To create an account and participate in any activity on the gy99 platform, you must meet the following eligibility criteria at all times. gy99 reserves the right to request documentary proof of eligibility at any stage of the account lifecycle.
- You must be at least 21 years of age. Providing false information regarding your age constitutes a serious violation and will result in immediate account suspension and forfeiture of any balances.
- You must be a natural person and must register using your own accurate personal information. Corporate accounts or accounts registered on behalf of another person are not permitted.
- You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by local law. It is your sole responsibility to verify the legality of online gambling in your jurisdiction before placing bets.
- gy99 employees, contractors, agents, and their immediate family members are not permitted to hold player accounts or participate in any promotional activity offered on the platform.
3. Account Registration & Verification
Each player may hold only one registered account on gy99 at any given time. Duplicate accounts are strictly prohibited and will be terminated without notice. During registration, you agree to provide complete, accurate, and up-to-date personal information. gy99 operates a KYC (Know Your Customer) verification process which may require the following:
- Government-issued photo identification such as a National ID (NID), passport, or birth certificate.
- Proof of address issued within the last three months (e.g., a utility bill or bank statement from a Bangladeshi bank such as BRAC Bank, Dutch-Bangla Bank, or City Bank).
- Verification of the payment method used for deposits, which may include a screenshot of the bKash, Nagad, or Rocket wallet showing the registered mobile number.
- Any additional documentation reasonably requested by gy99's compliance team in line with anti-money laundering (AML) requirements.
Failure to complete verification within a reasonable timeframe may result in restricted access to withdrawals or suspension of your account. gy99 is not liable for any losses arising from delays caused by incomplete KYC submission.
4. Deposits & Withdrawals
gy99 supports instant deposits and withdrawals via Bangladesh's most trusted local payment channels. All financial transactions are processed in Bangladeshi Taka (BDT). The following conditions apply to all deposit and withdrawal activity on the platform:
- Minimum deposit and withdrawal amounts are displayed within the account dashboard and are subject to change. Players are responsible for checking current limits before initiating a transaction.
- Withdrawals will only be processed to the same payment method used for the original deposit. gy99 does not transfer funds to third-party accounts under any circumstances.
- All withdrawal requests are subject to a compliance review. gy99 reserves the right to delay or withhold a withdrawal pending satisfactory completion of identity verification or investigation of any suspicious activity.
- gy99 does not charge processing fees on standard deposits or withdrawals. However, your payment provider (e.g. bKash, Nagad, Rocket) may apply their own transaction charges as per their service terms.
Any funds deposited but not wagered within 180 days from the date of the last login may be subject to dormancy processing in accordance with our inactive account policy. Players will be notified in advance before any dormancy action is taken.
5. Bonuses & Promotions
gy99 periodically offers welcome bonuses, reload bonuses, free spins, and other promotional incentives to eligible players. All bonuses are subject to the following general conditions, as well as any specific terms communicated at the time of the promotion:
- Bonuses are awarded to verified accounts only. A player must complete all applicable KYC steps before any bonus funds are released for wagering.
- All bonuses carry a wagering requirement. The specific rollover amount (expressed as a multiple of the bonus value) will be stated in the promotion details. Bonus funds and any winnings derived from them cannot be withdrawn until the wagering requirement is fully met.
- gy99 reserves the right to cancel a bonus and any associated winnings if there is reasonable evidence that the Player has abused the promotion, used multiple accounts to claim the same offer, or engaged in any form of bonus exploitation.
- Promotional offers are valid for the duration and in the markets specified at the time of announcement. Time-limited promotions tied to specific sporting events (e.g. BPL, IPL, T20 World Cup) expire at the conclusion of the relevant event regardless of whether the wagering requirement has been met.
6. Responsible Gaming
gy99 is firmly committed to promoting responsible gaming among all players. Gambling should be an enjoyable recreational activity, not a financial strategy. Players are encouraged to set personal limits and to seek assistance if they feel that gambling is negatively impacting their life. The following tools are available to all registered players:
- Deposit limits: Players may set daily, weekly, or monthly deposit limits through the account settings panel. Requests to increase a limit will be subject to a 72-hour cooling-off period.
- Self-exclusion: Players who wish to take a temporary break may apply for a self-exclusion period of 30, 90, or 180 days. Permanent self-exclusion is also available on request. During any self-exclusion period, the player's account will be suspended and no bonuses will be offered.
- Reality checks: Players may configure session time reminders. Once a reminder threshold is reached, an on-screen notification will appear prompting the player to review their session duration and consider stopping.
21+ only. If you or someone you know is struggling with problem gambling, please contact our support team immediately at [email protected]. Gambling should be entertaining — play within your means.
7. Prohibited Activities
The following actions are strictly prohibited on the gy99 platform. Violation of any of the below may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities:
- Using automated software, bots, scripts, AI tools, or any other non-human means to place bets, circumvent game logic, or exploit technical vulnerabilities in the platform.
- Engaging in money laundering, fraud, or any financial crime through the platform. This includes depositing funds derived from criminal activity or using the platform to facilitate transactions intended to obscure the origin of illicitly obtained funds.
- Opening or operating duplicate accounts for the purpose of claiming multiple welcome bonuses or circumventing account suspensions already in effect.
- Colluding with other players to manipulate the outcome of any game or betting market, including but not limited to coordinated betting patterns, chip dumping, or match-fixing activity.
- Providing false personal information, impersonating another person, or using stolen payment credentials to fund an account. gy99 cooperates with law enforcement and payment providers to identify and prosecute fraudulent activity.
8. Intellectual Property
All content available on the gy99 platform — including but not limited to software, game interfaces, graphics, text, logos, brand marks, audio, video, and the overall look and feel of the website — is the exclusive intellectual property of gy99 or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.
Players are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial entertainment purposes only. Any reproduction, distribution, modification, public display, or commercial use of gy99 content without prior written permission is strictly prohibited and may give rise to civil and criminal liability.
9. Limitation of Liability
To the maximum extent permitted by applicable law, gy99 and its directors, employees, partners, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform. This includes but is not limited to loss of winnings, loss of data, loss of goodwill, service interruption, computer damage, or system failure, even where gy99 has been advised of the possibility of such damages.
gy99's aggregate liability to any player in connection with any single event or claim shall not exceed the total net deposits made by that player during the 30-day period immediately preceding the event giving rise to the claim. Nothing in these terms shall exclude liability for fraud, wilful misconduct, or any other liability that cannot be lawfully excluded.
10. Privacy & Data Protection
gy99 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy. gy99 employs industry-standard SSL encryption and secure server infrastructure to safeguard all player data. We do not sell or share your personal information with unaffiliated third parties except as required by law or as necessary to provide our services (for example, sharing data with payment processors such as bKash, Nagad, and Rocket for the purpose of processing your transactions). For the full details of how your data is handled, please review our Privacy Policy.
11. Governing Law & Dispute Resolution
These Terms & Conditions shall be governed by and construed in accordance with applicable international law and the internal policies of gy99. In the event of a dispute between a player and gy99, both parties agree to first attempt resolution through direct communication with the gy99 customer support team at [email protected]. gy99 aims to resolve all complaints within 14 business days of receipt.
If a dispute cannot be resolved through direct communication, it may be referred to binding arbitration conducted in English. The arbitrator's decision shall be final and binding on both parties. Nothing in this clause prevents gy99 from seeking injunctive or other equitable relief in a court of competent jurisdiction where necessary to protect its intellectual property or prevent irreparable harm.
12. Amendments to These Terms
gy99 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Where a material change is made, gy99 will endeavour to provide reasonable notice to registered players via the email address associated with their account or via a prominent notice on the platform. The date of the most recent revision is always indicated at the top of this page.
Your continued use of the gy99 platform after any amendment takes effect constitutes your binding acceptance of the updated Terms & Conditions. If you do not agree with the revised terms, you must cease using the platform immediately and contact support to close your account and withdraw any remaining balance.
13. Contact Us
If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you require assistance with your account, please contact our customer support team. Our support staff are available 24/7 and are experienced in assisting players from across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
Email (plain text, not a link): [email protected] — We aim to respond to all enquiries within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours.
Ready to Explore gy99?
Now that you've reviewed our Terms & Conditions, discover everything gy99 has to offer — from cricket betting and live casino to slots and crash games. Play responsibly. 21+ only.