gy99 Privacy Policy
We value your trust. This policy explains how gy99 handles your personal information — clearly, honestly, and in accordance with responsible data practices.
What This Policy Covers
1. Introduction
gy99 is Bangladesh's trusted online gaming platform offering cricket betting, live casino, slots, crash games, and more. We are committed to safeguarding the privacy of every player who registers and plays on gy99.ws. This Privacy Policy describes what personal data we collect, why we collect it, how it is used, and the rights available to you as a user based in Bangladesh.
By accessing or using gy99.ws, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. gy99 reserves the right to update this policy from time to time; any changes will be posted on this page with a revised effective date.
This Privacy Policy applies to all services provided through gy99.ws, including cricket betting, live casino games, slot games, crash games, and any promotional offers. It covers data collected through your browser, our mobile-optimised website, and all communications between you and gy99 support staff.
2. Information We Collect
When you register an account, use our services, or contact our support team, gy99 may collect the following categories of personal data:
- Identity information: full name, date of birth, username, and a copy of valid government-issued ID for account verification purposes.
- Contact information: mobile number, email address, and residential city (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna) used for communication and account security.
- Financial information: transaction records, deposit and withdrawal history, and payment method identifiers (e.g., bKash wallet number, Nagad account reference, Rocket mobile number) — never full payment credentials.
- Technical information: IP address, device type, operating system, browser type, session duration, pages visited, and referral source — collected automatically via cookies and server logs.
- Communication data: messages, emails, and chat records exchanged with our customer support team, including any documentation shared during dispute resolution.
We collect only the minimum data necessary to provide a secure, fair, and personalised gaming experience. We do not collect sensitive categories of data such as religious beliefs, political opinions, or medical history.
3. How We Use Your Information
gy99 uses the personal data we collect for the following clearly defined purposes:
- Account management: to create, verify, and maintain your gy99 player account, including identity verification required for safe gaming compliance.
- Transaction processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladesh bank transfers, and to maintain an accurate financial record for your account.
- Platform improvement: to analyse gameplay patterns and user behaviour in aggregate (never individually identifiable) in order to improve our website, fix bugs, and add better features.
- Customer support: to respond to your queries, resolve disputes, process bonus claims, and provide technical assistance in a timely and effective manner.
- Fraud prevention and security: to detect and prevent fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited activities that harm our community.
- Personalised offers: to send you relevant promotions, bonus alerts, and event notifications (such as BPL cricket season specials or Eid bonus campaigns) that match your activity on gy99. You may opt out of marketing communications at any time.
4. Cookies and Tracking Technologies
gy99.ws uses cookies and similar tracking technologies to ensure the site functions correctly, to remember your preferences, and to understand how visitors use our platform. A cookie is a small text file stored on your device. We do not use cookies to collect personally identifiable information beyond what is strictly necessary for site functionality and security.
We use three categories of cookies on gy99.ws:
- Essential cookies: required for the site to load, for your login session to remain active, and for your game progress to be saved. Disabling these will prevent the platform from working correctly.
- Analytics cookies: help us understand aggregate traffic patterns and user flows so we can improve navigation and load times. All analytics data is anonymised before analysis.
- Preference cookies: remember your language setting, preferred payment method, and other customisations so you do not need to reconfigure them on each visit.
You can manage or delete cookies at any time through your browser settings. Please be aware that disabling essential cookies may limit the functionality available to you on gy99.ws.
5. Sharing Your Information
gy99 does not sell, rent, or trade your personal information. We may share data with the following limited categories of trusted third parties, strictly on a need-to-know basis and only to the extent necessary to deliver our services:
- Payment processors: bKash, Nagad, Rocket, Upay, and banking partners (BRAC Bank, Dutch-Bangla Bank, City Bank, and others) require transaction identifiers and partial account references solely to authorise and settle your deposits and withdrawals.
- Game providers: studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming receive a session token and anonymised player ID to deliver game content. They do not receive your real name, phone number, or financial details.
- Legal and regulatory authorities: if required by applicable law, court order, or formal request from a competent government authority, gy99 may disclose the minimum information required to comply with such an obligation.
All third-party partners who access your data are contractually bound to use it exclusively for the agreed purpose and to apply security measures at least equivalent to those applied by gy99.
6. Payment Data and Financial Privacy
gy99 takes the security of payment data extremely seriously. When you make a deposit using bKash, Nagad, Rocket, Upay, or a Bangladesh bank transfer, the transaction is processed directly through the respective payment gateway. gy99 stores only a partial transaction reference and the associated amount — we do not store your full mobile wallet PIN, password, or card number on our servers.
Withdrawal requests are matched against your registered payment details to prevent unauthorised transfers. If you suspect any unauthorised financial activity on your gy99 account, contact our support team immediately at [email protected]. All financial transaction logs are retained for a minimum period required by applicable financial regulations.
Important: gy99 will NEVER ask you for your full bKash PIN, Nagad password, internet banking credentials, or Visa/Mastercard CVV via email, SMS, or live chat. Any such request is fraudulent and should be reported immediately.
7. Data Security
gy99 implements a multi-layered security framework to protect your personal and financial data from unauthorised access, loss, or misuse. While no digital platform can guarantee absolute security, we apply industry best practices to minimise risk at every level.
Our security measures include, but are not limited to:
- SSL/TLS encryption on all data transmissions between your browser and our servers, ensuring that your login credentials, personal details, and financial data cannot be intercepted in transit.
- Restricted internal access controls so that only authorised gy99 personnel with a legitimate operational need can access user account data, and all such access is logged and audited.
- Regular security assessments and vulnerability checks on our platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
8. Your Rights
As a gy99 user, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your registered account details and a clear description of your request:
- Right of access: you may request a copy of all personal data gy99 holds about you, including account details, transaction history, and communication records.
- Right of rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it promptly.
- Right of erasure: you may request the permanent deletion of your account and associated personal data, subject to any legal retention obligations (e.g., financial records required under applicable regulations).
- Right to object to marketing: you may opt out of receiving promotional emails, SMS messages, or bonus notifications from gy99 at any time by contacting our support team.
- Right to data portability: you may request a structured, machine-readable export of the personal data you have provided to gy99, to the extent technically feasible.
We aim to respond to all data rights requests within 7 business days. In complex cases this may extend to 30 days, and we will notify you if an extension is required.
9. Data Retention
gy99 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal or regulatory obligations. In general terms, active account data is retained for the duration of your account's existence. Upon account closure, most personal data is deleted within 90 days, except where retention is mandated by financial regulations (such as transaction records, which may be kept for up to 5 years).
Communication records with our support team are retained for up to 2 years to allow for dispute resolution and quality review. Anonymised aggregate analytics data may be retained indefinitely as it cannot be used to identify any individual.
10. Children's Privacy
gy99 is strictly an adult gaming platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered on gy99.ws without your consent, please contact us immediately at [email protected] and we will take prompt action to close the account and delete all associated data.
21+ only. gy99 supports responsible gaming and employs age verification measures during the registration process. If our team identifies that a user may be under 21, the account will be suspended pending verification, and any funds held will be handled in accordance with our Terms and Conditions.
11. Third-Party Links
gy99.ws may contain informational references to third-party services such as payment providers (bKash, Nagad, Rocket) or game studios (Pragmatic Play, Evolution Gaming). gy99 does not control the privacy practices of these third-party platforms and is not responsible for their content or policies.
We recommend reviewing the privacy policy of any third-party service you interact with independently. gy99's Privacy Policy applies solely to data collected through gy99.ws and our direct communications with you.
12. Changes to This Privacy Policy
gy99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of gy99.ws after the effective date of any update constitutes acceptance of the revised policy.
We encourage all users to review this Privacy Policy periodically to stay informed about how we protect your information. If you have questions about any version of this policy, contact us at [email protected] before continuing to use the platform.
Privacy Enquiries
For any privacy-related questions or data rights requests, email us at [email protected]
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